Our head office, warehouse, and customer care team are all proudly located inSydney, Australia. But our brand is powered by aglobal community of passionate creators- from design to logistics, it truly takes a village.

It depends on the product - but rest assured, we choose our partners with great care. Every manufacturer we work with is selected for their quality, sustainability, and ethical standards. We currently produce in both Australia and China, using world-class facilities. You’ll find the specific origin listed on the product page or care label.

Our organic cotton is GOTS certified

Our linen is OEKO-TEX® certified, ensuring it’s free from harmful chemicals
Our graphite cotton uses certified antimicrobial technology

Our wool quilts are made using Australian wool

1. Browse our collection and select the items you wish to purchase.

2. Choose your desired size and color, then click "Add to Cart".

3. Once you've added all items, click the cart icon to review your selections.

4. Proceed to checkout, enter your shipping and payment details, and confirm your order.

We accept major credit cards (Visa, MasterCard, American Express), PayPal, Afterpay, and Klarna for your convenience.

If your order hasn't been dispatched, we can assist with modifications or cancellations. Please contact us promptly at support@thehonestlabel.com with your order details.

Orders under $100

Standard: $9.95
Express: $14.95

Orders over $100

Standard: FREE
Express: $4.95

Orders over $150

Express: FREE

Orders are typically dispatched same day for orders placed by 9am AEST weekdays. Otherwise by the next day.

Please note: Orders that include an item from our Australian Wool range may not qualify for same-day despatch, as some stock is stored off-site at our dedicated wool house and may require additional time for transfer to our fulfilment centre.

Delivery times within Australia vary by location:

Standard: 2-8 business days

Express: 1-4 business days (depending on your area)

Yes we ship worldwide for a standard flat rate of $19.95.

Once your order ships, you’ll receive a tracking number via email.

We offer a curated range of high-quality, natural-fibre bedding including:

100% Pure Linen – Stonewashed for extra softness and breathability.

Organic Cotton – GOTS-certified, soft and skin-safe (being phased out).

Graphite – Infused with silver ions to inhibit bacteria, ideal for sensitive skin and hot sleepers.

Australian Wool Quilts – Naturally insulating, moisture-wicking, and suitable for all seasons.

Grows softer with every wash

Thermoregulating: keeps you cool in summer and warm in winter

Naturally hypoallergenic and breathable

Strong and long-lasting - built for years of comfort

Our graphite range is made from ultra-soft cotton and infused with silver-based antimicrobial technology. This helps:

- Inhibit bacteria growth

- Reduce odour

- Extend time between washes

Perfect for acne-prone skin, humid climates, or those who prioritise cleanliness.

We follow Australian standard sizes. Size guides are available on each product page, and we’re happy to help if you’re unsure.

If you're shopping from outside Australia (e.g. U.S. or Canada), refer to our international size comparison guide.

- Cold machine wash on a gentle cycle-Use mild, liquid detergent

- Do not bleach or dry clean-Tumble dry on low or line dry

- Warm iron if desired, or embrace its natural texture

- Machine wash cold or warm (30–40°C)

- Avoid fabric softeners (especially for antimicrobial ranges)

- Tumble dry low or line dry-Iron as needed-Do not bleach

- Spot clean with a damp cloth when needed

- For deep cleaning, dry clean only

- Air regularly to keep fresh and extend longevity

-Cold machine wash on a gentle cycle

-Use mild, liquid detergent

-Do not bleach or dry clean

-Tumble dry on low or line dry

-Warm iron if desired, or embrace its natural texture

We offer 30-day returns on all full-priced items in original condition. Items must be unused, unwashed, and in original packaging. Return shipping costs are not covered unless the item is faulty. For full details, visit our Returns Policy.

Depending on the type of return (exchange, change of mind, faulty product), you may be entitled to a free return. Our customer service team will let you know if you qualify for this. If you do not qualify for free returns, we will deduct the postage fee from your refund (when applicable).

Sale items are final sale and cannot be returned or exchanged unless faulty.

Please note that orders where a discount code has been used are not eligible for a refund, but we can issue store credit.

For refunds where an automatic discount has been applied - such as Buy One Get One Free or a Bedding Bundle - you will be refunded per item based on the percentage discount of the entire order.

Returns will need to be sent to the following address: 

THE HONEST LABEL
c/o Juslink
321 Chisholm Road
Auburn NSW 2144
Australia

Please note that if you choose to post the return yourself (rather than through our self-serve Returns Portal), we cannot refund for postage. 

Email service@thehonestlabel.com with your order number and reason for return. We’ll guide you through the process.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Certain types of items cannot be returned, like bedding (quilts, pillows, mattress toppers etc). This is because of potential hygiene issues. We cannot re-sell these items.

Unfortunately, we do not issue refunds on gift cards. 

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Once we receive and inspect your returned item, your refund will be processed within 5–10 business days via your original payment method.

We take your privacy seriously and are committed to protecting your personal information. To learn more about how your data is collected, used, and stored, please visit our full Privacy Policy.

For all terms related to purchases, use of our website, and customer responsibilities, please see our complete Terms of Service.